OnePlus has acknowledged a mistake in the storage specifications of the 256GB variant of its OnePlus 12R smartphone. The company initially advertised the phone as featuring the faster UFS 4.0 storage, but later clarified that it actually uses the older UFS 3.1. To address this discrepancy and offer customer satisfaction, OnePlus is now providing full refunds for all 256GB OnePlus 12R purchases until March 16, 2024.
What Happened?
During the launch of the OnePlus 12R, the company listed the 256GB variant as boasting UFS 4.0 storage, which offers faster read and write speeds compared to UFS 3.1. However, it was later discovered that the 256GB model actually uses UFS 3.1. This discrepancy caused confusion and disappointment among some buyers who specifically chose the 256GB option for the promised storage performance.
OnePlus’ Response
Taking responsibility for the mistake, OnePlus has issued an apology and is taking steps to rectify the situation. The company is offering a full refund to any customer who purchased the 256GB OnePlus 12R and is not satisfied with the UFS 3.1 storage. This offer is valid until March 16, 2024. Oneplus allowing affected customers ample time to make a decision.
How to Get a Refund:
If you purchased a 256GB OnePlus 12R and are interested in receiving a refund, you can contact OnePlus customer service through their official channels. Be sure to mention the storage issue and your desire for a refund. The customer service team will guide you through the process and answer any questions you may have.
What About Other OnePlus 12R Variants?
It’s important to note that this refund offer only applies to the 256GB variant. Other storage options 128GB variant were accurately advertised with UFS 3.1 storage and are not affected by this issue.
Overall, while the storage mix-up is certainly an inconvenience for some customers, OnePlus’ prompt response and offer of full refunds demonstrate their commitment to customer satisfaction. If you purchased a 256GB OnePlus 12R and are unhappy with the storage situation, be sure to contact customer service before March 16, 2024, to take advantage of the refund offer.