Telegram has launched a new feature for its Premium users: Business Accounts! This upgrade equips businesses with a variety of tools to streamline communication with customers and manage their online presence.
Here’s what businesses can now do on Telegram:
- Show Your Hours & Location: No more wondering if a business is open! Users can display their operating hours and location on a map, making it easier for customers to find them.
- Create a Welcoming Introduction: First impressions count! Businesses can design a custom start page with a brief description of their services and even add some fun stickers.
- Never Miss a Customer: Set automated messages to greet new customers and inform them of closing hours. This ensures everyone stays informed!
- Respond Quickly & Easily: Tired of repetitive questions? Businesses can create pre-written responses (quick replies) that include text, links, stickers, and even files. Perfect for answering common customer inquiries in a flash.
- Organize Your Chats: Color-code your chats! This lets you categorize customers based on urgency, status, or whatever makes sense for your business.
- Simplify Bookings & Orders: Imagine a link that takes customers straight to a chat where they can book a table or track their order. Businesses can create these links for a smooth customer experience.
- Power Up Your Service: Want to use chatbots or integrate existing tools? Telegram lets businesses do just that, making it easier to automate tasks and manage customer conversations.
Important Note: These features are currently only available for Telegram Premium subscribers. However, Telegram promises to introduce even more business-friendly features in the future.
So, whether you’re a business owner or a frequent Telegram user who interacts with businesses, this update is a game-changer! Businesses can now provide a more professional and efficient experience, while users benefit from improved communication and organization.